We've all done it. When I started smoking, one of my main sources of cigars were online-only vendors who sold cigars at ridiculously cheap prices. Given my financial state at the time and the state in which I lived (California, which has some of the highest cigar prices in the country), I justified it. More time and a closer relationship with managers and owners of several Brick & Mortar shops (hereafter referred to as B&Ms) has changed my opinion, though, to a point where I rarely, if ever, make purchases at those "famous," "international" online retailers.
Defining Some Terms
B&Ms have gotten to the point where they do compete to some degree online as well as for the regular smokers in their geographical areas, so it might be necessary to define some terms. For the purposes of this argument, I will refer to the giant online retailers who regularly discount cigars by 30 to 40 percent (or more) as "Online Discounters." If talking about B&Ms that will sell online (such as our sponsor Maxamar Ultimate Cigars in Orange, CA, which sells online through BuyMoreCigars.com) I'll still refer to them as B&Ms.
Some difficulty may also come in that some of the Online Discounters have B&M locations. Having visited these, though, it is rare that you will get the same discounts offered online in their stores. The shop has one set of prices for those that come in and sell many of the same cigars out of huge warehouses with big call centers for much less. Like the fat man who owned a donut shop said, "It's all about volume."
Why Should You Avoid Online Discounters?
These companies (I'm not mentioning names, but you have their catalogs scattered around your home or office) give great bargains because of their huge buying power...bargains few B&Ms are able to match. That may be fine or even necessary if you are on an extreme budget, but the big problems start cropping up when these folks take the catalog into a B&M and asking if the manager will price-match. Or when a customer takes one of their online-purchased cigars into a B&M, sits down and lights it up, often not bothering to purchase anything from the B&M and even going so far as to brag about the great deal they got.
The practice of selling cigars far below MSRP has had an effect of deadening sales at B&Ms. In markets where stores have to compete ferociously with other shops in the same geographical area, to then have to compete with a faceless Discounter selling at prices they couldn't dream of is the end...stores go out of business. Why can't they compete? Because the B&Ms have to provide ambiance...an experience...and that kind of thing does not come cheap. On the other hand, next Super Bowl Sunday, call up your favorite Online Discounter agent and ask if you can come over and watch the game.
Why Should You Shop At B&Ms?
There are many good reasons to shop at B&Ms, but they may not all apply to you. Let's start with this, though: keep your money local. In a global economy, I try to practice "keeping it local" whenever possible. If I can find a good or service in my town I try to buy there...support the local shops and local workers because they are (sometimes literally) my neighbors. My local town does not have a tobacconist, so I drive to the closest one on a regular basis, making it my "extended neighborhood."
Another good reason is that the manager and workers get to know you. This actually may not be such a good thing for everyone, but if you are a reasonably nice person, it will be a good thing. When the manager says, "Hey, here's a cigar for your birthday!" or "Yes, I'll hold a box for you of that brand new cigar that everyone's been waiting for"...then you know you've made a valuable friend in the business. They get to know what you like and might even give you a call (or send you an e-mail) when something new comes in.
Atmosphere, ambiance and experience should never be discounted in any argument of why you should regularly patronize B&Ms. From Poker nights to Tijuana Room to the LSU/Alabama game last Saturday, some things will never happen at a Online Discounter, but you can almost always count on your local shop to host some wild and crazy good time.
Including cigar events. Some of the Online Discounters have really great events once a year and I've even attended some. I would honestly encourage everyone to get in on that action at least once in their lifetime. But the real action is the monthly or bi-weekly events at your local cigar shop, where you get to hang out with your friends AND get to meet some pretty big deals in the cigar industry AND get some great deals on great cigars.
"But...but...but...I don't live anywhere near a good B&M!" or "My closest shop has a terrible selection and the employees are clueless!" or "My local shop overcharges severely for everything!" Fine...adopt a B&M outside your geographical area and buy from them. Find a "home store" that's not close to home. With the resources we have in social media (Twitter and Facebook) this just isn't that hard anymore. I have made shop owner/manager acquaintances at shops hundreds of miles from my home...shops I've never visited...shops I've never even bought anything from, to be honest. But when I travel to those places, I'll make sure to stop in and buy something. I know of folks who buy from a B&M almost all the way across the country from their home...but at least they are buying from a B&M.
When Is It "OK" To Buy From A Online Discounter?
I know some B&M managers who would say, "NEVER!" I don't take quite that strict of an approach to it, though. I think the one always-excusable reason to buy from a Discounter is when they are offering cigars that you simply cannot get anywhere else...the fabled "Online Exclusives." I'm not talking about the countless blends by Rocky Patel or Gurkha that you will find online and no-where else; rather the real quality sticks like the different Man O War blends that are available only a couple places online. If you want them, you have to buy there. I like most of the Man O War stuff myself, but to be honest, I've learned to live without them since I can find stuff I like just as well at my local shop.
At the end of the day, everything I've just written amounts to my own personal set of ethics when it comes to where to buy cigars. Like the reviews you read here (or on any other blog site), this is only my opinion...well, mixed in with some fact and opinion from others I know. My opinions on this matter have changed in the last 5 or 6 years and I expect that 5 or 6 years from now, I won't feel exactly this way anymore...or maybe I will.
More than anything, I hope I've made you think about the issue. The comments section is, as always, open...please feel free to chime in with your opinion on the matter.